FAQs

WATER & WASTEWATER UTILITY CUSTOMERS

NEW ONLINE BILLING WEBSITE COMING APRIL 2025

What do you need to do? 

The NTPUD will be launching a new Online Utility Customer Billing Portal in April 2025.

Customers do not need to do anything now. Please stay tuned for information on how to register and setup your account in the new online system.

Existing online billing and autopay customers will be sent instructions on how to transfer to the new system in March 2025.

Parks FAQs

What are current conditions in the North Tahoe Regional Park? i.e. trails, courts, etc
Follow us on Facebook for most current information.

Visit our winter specific page for the North Tahoe Regional Park for more information on grooming, activities and more.

What are launch fees?
Please visit the boat launch page on the www.northtahoeparks.com website. Please note that these do not include the inspection fees charged for inspection for Quagga and Zebra Mussels through the Tahoe Boat Inspection Program. Please see their website for more information. Your boat must be inspected prior to launch.

Are dogs allowed on the beaches?
The District has a policy of no dogs on the beaches for water quality and health reasons. To report a dog on the beach or other animal issues, please call Placer County Animal Control at 530-546-1990.

Operations FAQs

What is the cost to have my water shut off for the season or due to a leak?
During normal Business Hours, it is $60, after Business Hours, it is $150.

What is the cost to have my water turned on for the season?
During normal Business Hours, there is no charge, $150 after hours.

If you are having your water shut off to install a customer side shut off valve there is no charge. There is a $60 charge for the shut off, but if you install your own customer valve within 24” of the District meter your $60 will be refunded upon the inspection of the new customer valve when we come back out to turn the service back on.

How do I get charged for a water shut off?
On the monthly bill.

Does the District provide water or well sampling?
The District does not provide testing as a service. The District does use Cranmer Analytical Laboratory for most of its water quality sampling. They have a courier service that comes to the north shore of Lake Tahoe every Tuesday and therefore we could be a facilitator for pick up of any of your water samples. Cranmer Analytical Laboratory is located in Grass Valley and their phone # is (530) 273-7284 or you can email their contact person: Michele Harlin at [email protected] for services they can provide and suggestions for what to sample.