Are there other ways to pay my bill?
Customers may always pay their bills by mail or in person with a check, cash or debit/credit card.
Why do I pay two sewer bills?
Businesses and homeowners in the District pay a sewer fee to the NTPUD (one of the five-member agencies of the Truckee Tahoe Sanitation District (T-TSA) to process and export wastewater out of the District. Businesses and homeowners also pay a fee directly to T-TSA for the treatment of the District’s wastewater at their Truckee plant. Download this flyer (PDF) to learn more.
What are cluster meters?
A cluster water meter is a meter that serves more than one residential living unit. Cluster meters are most commonly found on condominiums; however, they may also serve other properties such as timeshare units.
The District’s Ordinances establishing billing procedures for cluster meters require that all units connected to the shared cluster meter be charged equally for water use. With the use of a cluster meter, the District cannot isolate water usage to an individual unit.
If an overage in use occurs, and the property’s maintenance department can attribute the use to a specific unit, the District will apply the water use charges to that unit. However, if the District is unable to determine which unit caused the overage in use, charges for the water use will be equally apportioned and charged to each unit.
The presence or use of individual shut off valves on a unit or units served by a cluster meter cannot be used to alter the equal apportionment of water use between all units served by that meter.
What are water consumption tiers?
The tier breakdown below is for ¾” through 6″ Multi-Residential and Commercial Rate Classes. Specific rate information for all customer classes is available on our Current Water & Rate Information page.