Utility Rate Relief Program

EXPANDED UTILITY RATE RELIEF PROGRAM

The NTPUD Rate Relief Program provides two options for water and wastewater customers. Per the program guidelines, a customer is defined as the owner-of-record or full-time tenant of a parcel served by a water or sewer connection and it must be your primary residence.

Tier One – offers a monthly credit of $60 off a combined water and wastewater bill and $30 off a wastewater only bill for income-qualified customers.

• Tier One is available for residential wastewater accounts, and single family residential and multifamily residential water accounts.
• Tier One residents must maintain their primary residence within the District and also be actively enrolled in the Liberty Utilities CARES Program at the same address as their NTPUD water and/or wastewater services. The Liberty CARE Program is available to households with income up to 200% of the Federal Poverty Guideline OR who participate in at least one of the following programs: Medi-Cal/Medicaid, CalFresh/SNAP, TANF/Tribal TANF, WIC, Medi-Cal for Families, LIHEAP, Supplemental Security Income, Bureau of Indian Affairs General Assistance, Head Start Income Eligible (Tribal Only).

Tier Two – offers a monthly credit of $30 off a combined water and wastewater bill and $15 off a wastewater only bill for income-qualified customers.

• Tier Two is also available for residential wastewater accounts, and single family residential and multifamily residential water accounts.
• Tier Two residents must maintain their primary residence within the District and maintain an annual combined household income before taxes that is not more than 300% of the Federal Poverty Guideline. (See the chart below)

The Program also allows local renters and tenants who are non-account holders with the NTPUD to apply and encourages those who are interested to discuss the Program benefits with their landlord(s).

The Program will operate on a first-come, first-served model and is limited to the annual funding available.

How to apply: 

1. Fill out the new NTPUD 2025 Rate Relief Program Application (CLICK HERE TO DOWNLOAD PDF)
2. Sign and return your application to the NTPUD, one of three ways –
   1) Email the signed PDF to [email protected]
   2) Print and deliver the signed application to the NTPUD Main Office at 875 National Avenue, Tahoe Vista, CA 96148
   3) Print and mail your signed application to the NTPUD Attn: Customer Service P.O. Box 139, Tahoe Vista, CA 96148

Questions:

If you have a question about the new NTPUD Rate Relief Program, please email [email protected] or call (530) 546-4212.

The NTPUD Rate Relief Program is administered on a Fiscal Year (July 1 – June 30). Please allow at least 30 days for processing for the discount to appear on your statement once your application for the program is accepted. NTPUD Customers can apply at any time throughout the year, under a first-come, first-served model and rate relief will be limited to the annual funding approved by the NTPUD Board of Directors.