COVID-19 Rate relief program deadline extended

COVID-19 (Coronavirus) Information

March 18, 2021 - Letter from the General Manager

  
Dear NTPUD Customers and Community, 

As the world marks one year since the start of the COVID-19 pandemic, I am writing to provide an update on how the North Tahoe Public Utility District (NTPUD) has responded and what we are doing to support our customers and our community. 

Recognizing the continued economic impact of the pandemic, the NTPUD Board of Directors voted on November 10, 2020 to unanimously to extend our COVID Rate Relief Credit Program through June 1, 2021. On March 9, 2021, the Board took additional action and voted to expand the program.

The NTPUD has increased the amount of credit for new applicants to two months of the fixed portion of your monthly water and/or sewer utility bill. We are also opening the program to a second round of applications for those who have already received a bill credit and may need additional support. Qualification guidelines and application details are available at https://ntpud.org/covid.

The District's utility operations remain focused on providing safe and reliable water and sewer service and our parks and facilities team maintains a robust and frequent cleaning and sanitizing schedule of all our facilities and shared parks and recreation spaces. 

Social distancing and masks are required on all District properties and the list below outlines the status of the District's amenities as of March 18, 2021. 

  • The District's Administrative Offices remain closed to the public; however, our staff is available to assist you by phone (530) 546-4212 or by email during our normal business hours, 8:00 a.m. - 5:00 p.m. Monday through Friday. We have also added a new night and after-hours drop box at the entrance to our office at 875 National Avenue.
  • The North Tahoe Regional Park is open to residents and visitors. Our synthetic turf field is clear of snow and is available for scheduling.  Our trails are no longer being groomed for cross country skiing due to limited snow coverage. Although our sled and snowmobile concession remains closed for the season, the Tahoe Tree Top Adventure course is open on Thursdays and Saturdays by reservations only. Please visit www.northtahoeparks.com for the latest information and to book a reservation.
  • Tahoe Vista Recreation Area also remains open; however, the boat ramp is closed for the winter season.
  • The North Tahoe Event Center is hosting Jazzercise and is available for fitness classes, with a maximum of 10% capacity indoors, provided Placer County remains in the Red Tier (or better) of COVID-19 restrictions. The Event Center remains closed to the public and private gatherings at this time, and is following the CDC and California DPH guidelines in anticipation of hosting events and activities. Our Events Center staff is available to assist you by phone (530) 546-7249 and tours are available by appointment.
  • Lastly, the NTPUD District Board of Director's meetings continue to take place via Zoom and teleconference. Please check the agenda for the call-in number and the process for making public comment if you wish to participate. All Board meeting materials and agendas are available on www.ntpud.org.

As always, if you need to report a sewer or water emergency, please call (530) 546-4212, 24 hours a day, 7 days a week.

On behalf of the NTPUD Board of Directors and staff, I want to extend a heartfelt thank you to our fellow utility and recreation district staff and all essential employees throughout the North Lake Tahoe region. Thank you to our local doctors, nurses, first responders, grocery store workers, teachers, and everyone who has worked tirelessly and selflessly to keep our community safe and open.

Although the last 12 months have presented impossible choices for our community and unprecedented challenges, there are brighter days ahead. 

In the coming months, I look forward to sharing more about the infrastructure improvements we have scheduled in 2021 to ensure your safe and reliable water and sewer services, as well as new and exciting recreation opportunities and facility upgrades.  

Sincerely, 

Bradley A. Johnson, P.E.
General Manager/CEO