COVID-19 (coronavirus) Information

May 21, 2020 - Letter from the General Manager

  
Dear Valued Customer,
 
The North Tahoe Public Utility District (NTPUD) continues to track the ever-changing circumstances of the coronavirus (COVID-19) situation. On Tuesday, May 12, 2020, Placer County was granted a variance to advance through Stage 2 of California’s reopening road map and the District has been preparing for reopening facilities that are permitted per the reopening guidelines, if they can be opened safely for the public and District employees.  
 
In response to this Directive, the Tahoe Vista Recreation Area Boat Launch will open on Friday, May 22, 2020, for Tahoe Only or Tahoe In and Out Boats with intact aquatic invasive species (AIS) seals from 2019.  Please visit the boat launch page on the northtahoeparks.com website for more details.
 
The gate at the North Tahoe Regional Park will be open prior to the Memorial Day weekend with the hiking/biking trails, disc golf course, restrooms, and tennis courts open to the public with a reminder to follow the current State of California physical distancing and group play restrictions.  The playground, ballfields, picnic areas, Ramada, and Tahoe Treetop Adventure Park remain closed.  Visit Tahoe Take Care for an overview of rules and regulations throughout the Tahoe Basin and northtahoeparks.com for specifics about which District Park amenities are open and any restrictions for use.
 
The Kings Beach Little League Field remains closed to all organized play until further notice and guidance from the County of Placer and the State of California.  
 
The District's Administrative Offices and North Tahoe Event Center remain closed to the public; however, our staff continues working and available to assist you by phone (530) 546-4212 or by email during our normal business hours, 8:00 AM - 5:00 PM.
 
District Board of Director’s meetings continue to take place via Zoom and teleconference. Please check the agenda for the call-in number and the process for making public comment if you wish to participate.
 
To report a sewer or water emergency call (530) 546-4212, 24 hours a day, 7 days a week.
 
We are committed to protecting the health and safety of our community and our employees and to ensure we maintain your safe and reliable water and sewer services.
 
The NTPUD will continue to work with local, state, and federal authorities and, as circumstances change, we will provide updates on our website, as well as via our social media accounts and e-mail list.
 
Regional information is available on the Placer County Coronavirus web page.
 
We appreciate your patience and understanding during these challenging and unprecedented times.
 
Sincerely,
 
 
Bradley A. Johnson, P.E.
General Manager/CEO
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

April 30, 2020 - North Tahoe Public Utility District Announces COVID-19 Rate Relief Credit Program

 
(Tahoe Vista, CA) At an April 28, 2020 Special Meeting, the North Tahoe Public Utility District Board of Directors adopted a COVID-19 Rate Relief Credit Program to assist North Tahoe Public Utility District (District) residents and businesses that have been economically impacted by the COVID-19 pandemic. 
 
The Rate Relief Credit Program offers a one-time account credit to to customers who have been financially impacted by COVID-19. Approved qualifying eligible customers, on a first come first served basis, will receive a one-time credit applied to their account equal to one month of the fixed portion of their monthly water and/or sewer utility bill (base charges, system replacement, and state and federal mandate fees).
 
 
The North Tahoe Public Utility District provides sewer and water service to the residents of Kings Beach, Tahoe Vista, Carnelian Bay, Cedar Flat and Agate Bay.  The North Tahoe Regional Park, Tahoe Vista Recreation Area and Boat Launch and North Tahoe Event Center are owned and operated by the District and provide recreation opportunities to residents and visitors.  
 

April 11, 2020 - Letter from the General Manager

Dear Valued Customer,

The North Tahoe Public Utility District (NTPUD) continues to track the ever-changing circumstances of the coronavirus (COVID-19) situation. On Friday, April 10, 2020, Placer County issued a new order that clarifies, strengthens, and extends the terms of the previous directive to reduce person-to-person contact and increase physical distancing in order to further slow transmission of COVID-19. The new order will be in effect through May 1.

In response to this Directive, the North Tahoe Regional Park, Tahoe Vista Recreation Area and the Kings Beach Little League Field are closed effective immediately. The gate at the North Tahoe Regional Park has been locked and the Little League field has been closed to use.

The District's Administrative Offices and North Tahoe Event Center remain closed to the public; however, our staff continue working and available to assist you by phone (530) 546-4212 or by email during our normal business hours, 8:00 AM - 5:00 PM.

The April 14, 2020, Board of Director’s meeting will take place via teleconference. Please check the agenda for the call-in number and the process for making public comment if you wish to participate.

To report a sewer or water emergency call (530) 546-4212, 24 hours a day, 7 days a week.

We are committed to protecting the health and safety of our community and our employees and to ensure we maintain your safe and reliable water and sewer services.

The NTPUD will continue to work with local, state, and federal authorities and, as circumstances change, we will provide updates on our website, as well as via our social media accounts and e-mail list.

Regional information is available on the Placer County Coronavirus web page.

We appreciate your patience and understanding during these challenging and unprecedented times.

Sincerely,

Bradley A. Johnson, PE

Bradley A. Johnson, P.E.
General Manager/CEO

 

March 19, 2020: Letter from our General Manager

Dear Valued Customer,

The North Tahoe Public Utility District (NTPUD) continues to track the ever-changing circumstances of the coronavirus (COVID-19) situation. On Thursday, March 19, 2020, Placer County issued a Shelter In Place Directive which takes effect on Friday, March 20, 2020, at 12:01 AM.

In response to this Directive, the North Tahoe Regional Park and Tahoe Vista Recreation Area are closed effective immediately. Public restrooms maintained by the District will be locked and unavailable and all grooming operations will cease.

The District's Administrative Offices and North Tahoe Event Center remain closed to the public; however, our staff will be working and available to assist you by phone (530) 546-4212 or by email during our normal business hours, 8:00 AM - 5:00 PM.

To report a sewer or water emergency call (530) 546-4212, 24 hours a day, 7 days a week.

We are committed to protecting the health and safety of our community and our employees and to ensure we maintain your safe and reliable water and sewer services.

The NTPUD will continue to work with local, state, and federal authorities and, as circumstances change, we will provide updates on our website, as well as via our social media accounts and e-mail list.

Regional information is available on the Placer County Coronavirus web page.

We appreciate your patience and understanding during these challenging and unprecedented times.

Sincerely,

Brad signature

Bradley A. Johnson, P.E.
General Manager/CEO

 

March 17, 2020: Letter from our General Manager

Dear Valued Customer,

Like all of you, the North Tahoe Public Utility District (NTPUD) is closely monitoring the continually and rapidly changing circumstances of the coronavirus (COVID-19) and its impact on our community.

We want to first reinforce that the tap water supplied by the NTPUD is safe to drink and use. The NTPUD’s water treatment processes and maintenance controls are designed to disinfect and prevent the introduction and spread of pathogens via the water system. Additionally, the World Health Organization (WHO) has indicated there is no evidence to date of transmission of COVID-19 via sewerage systems, with or without wastewater treatment. For more information regarding COVID-19 and water and wastewater systems, visit this link from the Environmental Protection Agency (EPA).

We are committed to protecting the health and safety of our community and our employees and to ensuring we maintain your safe and reliable water and sewer services.

In addition to and in alignment with guidance provided by public health officials, we have taken the following actions regarding our facilities, customer service, and recreational programming:

  • Beginning Tuesday, March 17, our Administrative Offices at 875 National Avenue in Tahoe Vista will be closed to the public; however, our staff will be working and available to assist you by phone (530) 546-4212 or by email during our normal business hours, 8:00 AM – 5:00 PM.

    Payments may be made via phone, online, or via the night drop box in our front vestibule. If dropping cash in the night box, any excess will be applied to the account. A receipt will be mailed/emailed if requested. Get more information on payment options.

    Effective immediately, the NTPUD will suspend all flow restrictions/service discontinuance and penalties/interest for delinquent payments. Prior to reinstating delinquent payment procedures, we will provide notice to our customers, via the utility bills, one billing cycle in advance of reinstatement.

    To report a sewer or water emergency, call (530) 546-4212, 24 hours a day, 7 days a week.

  • Beginning Tuesday, March 17, the North Tahoe Event Center in Kings Beach is closed to the public and all Jazzercise classes and other community events and meetings are cancelled until further notice.
  • Beginning Tuesday, March 17, District concessionaires in the North Tahoe Regional Park will not operate until further notice, this includes the sled hill, snowmobile concession, and Tahoe Treetop Adventure. Field 4 (the synthetic field) will not be cleared of snow.

    For the time being, the North Tahoe Regional Park and the Tahoe Vista Recreation Areas will remain open as we recognize residents still need to exercise, practice self-care, and get their pets out; but please practice social distancing measures. This means keeping at least six feet between you and others and avoiding congregating in groups of ten or more.

The NTPUD will continue to work with local, state, and federal authorities and, as circumstances change, we will provide updates on our website, as well as via our social media accounts and e-mail list.

Regional information is available on the Placer County Coronavirus web page.

We appreciate your patience and understanding during these challenging and unprecedented times.

Sincerely,

Bradley A. Johnson, P.E., signature
Bradley A. Johnson, P.E.
General Manager/CEO