COVID-19 (coronavirus) Information

March 19, 2020: Letter from our General Manager

Dear Valued Customer,

The North Tahoe Public Utility District (NTPUD) continues to track the ever-changing circumstances of the coronavirus (COVID-19) situation. On Thursday, March 19, 2020, Placer County issued a Shelter In Place Directive which takes effect on Friday, March 20, 2020, at 12:01 AM.

In response to this Directive, the North Tahoe Regional Park and Tahoe Vista Recreation Area are closed effective immediately. Public restrooms maintained by the District will be locked and unavailable and all grooming operations will cease.

The District's Administrative Offices and North Tahoe Event Center remain closed to the public; however, our staff will be working and available to assist you by phone (530) 546-4212 or by email during our normal business hours, 8:00 AM - 5:00 PM.

To report a sewer or water emergency call (530) 546-4212, 24 hours a day, 7 days a week.

We are committed to protecting the health and safety of our community and our employees and to ensure we maintain your safe and reliable water and sewer services.

The NTPUD will continue to work with local, state, and federal authorities and, as circumstances change, we will provide updates on our website, as well as via our social media accounts and e-mail list.

Regional information is available on the Placer County Coronavirus web page.

We appreciate your patience and understanding during these challenging and unprecedented times.

Sincerely,

Brad signature

Bradley A. Johnson, P.E.
General Manager/CEO

 

March 17, 2020: Letter from our General Manager

Dear Valued Customer,

Like all of you, the North Tahoe Public Utility District (NTPUD) is closely monitoring the continually and rapidly changing circumstances of the coronavirus (COVID-19) and its impact on our community.

We want to first reinforce that the tap water supplied by the NTPUD is safe to drink and use. The NTPUD’s water treatment processes and maintenance controls are designed to disinfect and prevent the introduction and spread of pathogens via the water system. Additionally, the World Health Organization (WHO) has indicated there is no evidence to date of transmission of COVID-19 via sewerage systems, with or without wastewater treatment. For more information regarding COVID-19 and water and wastewater systems, visit this link from the Environmental Protection Agency (EPA).

We are committed to protecting the health and safety of our community and our employees and to ensuring we maintain your safe and reliable water and sewer services.

In addition to and in alignment with guidance provided by public health officials, we have taken the following actions regarding our facilities, customer service, and recreational programming:

  • Beginning Tuesday, March 17, our Administrative Offices at 875 National Avenue in Tahoe Vista will be closed to the public; however, our staff will be working and available to assist you by phone (530) 546-4212 or by email during our normal business hours, 8:00 AM – 5:00 PM.

    Payments may be made via phone, online, or via the night drop box in our front vestibule. If dropping cash in the night box, any excess will be applied to the account. A receipt will be mailed/emailed if requested. Get more information on payment options.

    Effective immediately, the NTPUD will suspend all flow restrictions/service discontinuance and penalties/interest for delinquent payments. Prior to reinstating delinquent payment procedures, we will provide notice to our customers, via the utility bills, one billing cycle in advance of reinstatement.

    To report a sewer or water emergency, call (530) 546-4212, 24 hours a day, 7 days a week.

  • Beginning Tuesday, March 17, the North Tahoe Event Center in Kings Beach is closed to the public and all Jazzercise classes and other community events and meetings are cancelled until further notice.
  • Beginning Tuesday, March 17, District concessionaires in the North Tahoe Regional Park will not operate until further notice, this includes the sled hill, snowmobile concession, and Tahoe Treetop Adventure. Field 4 (the synthetic field) will not be cleared of snow.

    For the time being, the North Tahoe Regional Park and the Tahoe Vista Recreation Areas will remain open as we recognize residents still need to exercise, practice self-care, and get their pets out; but please practice social distancing measures. This means keeping at least six feet between you and others and avoiding congregating in groups of ten or more.

The NTPUD will continue to work with local, state, and federal authorities and, as circumstances change, we will provide updates on our website, as well as via our social media accounts and e-mail list.

Regional information is available on the Placer County Coronavirus web page.

We appreciate your patience and understanding during these challenging and unprecedented times.

Sincerely,

Bradley A. Johnson, P.E., signature
Bradley A. Johnson, P.E.
General Manager/CEO